At मन Charcha, we understand that seeking therapy involves sharing personal and sometimes sensitive information. We take your privacy seriously and aim to handle your information with care, confidentiality and appropriate safeguards.
This Privacy Policy explains what personal information we may collect through the मन Charcha website and while providing our services, how we use it, when it may be shared, and the choices available to you.
By using this website or submitting your information to us, you acknowledge that you have read this Privacy Policy.
1 Information We Collect
The information we collect depends on how you interact with मन Charcha.
Information you provide directly
This may include:
- Identity and contact information, such as your name, phone number, email address and other contact details.
- Appointment information, such as your preferred date, time and session format.
- Enquiry information, including the reason for contacting us and any information you choose to include in an enquiry.
- Therapy-related information, where you become a client, including information shared during therapy sessions and information necessary to provide appropriate professional support.
- Parent or guardian information, where services are being provided to a child or adolescent.
- Payment information, where applicable. Payment details may be processed by a third-party payment provider, and मन Charcha may receive transaction-related information rather than your complete payment credentials.
Information collected through the website
Depending on the website's configuration, we may also receive technical information such as:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Approximate usage information
- Referral or website source information
We use this information primarily to maintain website functionality, security and performance and to understand how visitors use the website.
Information you choose to share
Please avoid submitting detailed information about your mental health, medical history or other highly sensitive matters through general website enquiry forms, social media messages or ordinary email unless specifically requested.
Where possible, sensitive matters should be discussed through the appropriate therapy process.
2 How We Use Your Information
We may use your information to:
- Respond to enquiries and requests for information.
- Schedule, confirm and manage appointments.
- Provide therapy and related professional services.
- Maintain appropriate records relating to services provided.
- Communicate with you regarding appointments and administrative matters.
- Process and record payments.
- Respond to requests, questions or concerns.
- Maintain and improve the website.
- Protect the security and integrity of our website and services.
- Comply with applicable legal, professional and regulatory requirements.
- Send newsletters, wellbeing information or other optional communications where you have chosen to receive them.
We do not use therapy-related information for advertising or promotional purposes without appropriate consent.
We do not sell or rent your personal information.
3 Therapy Information and Confidentiality
Information shared during therapy is treated as confidential and handled in accordance with applicable professional and legal requirements.
Confidentiality may have limited exceptions where disclosure is necessary or permitted, including circumstances involving:
- A serious and foreseeable risk of harm to the client or another person.
- Safeguarding concerns involving a child or vulnerable person.
- A legal requirement, court order or lawful direction from a competent authority.
- Another circumstance where disclosure is required or permitted under applicable law.
- Your informed consent to share information with another professional or person.
Where reasonably possible and appropriate, we will discuss such disclosure with you before information is shared.
This Privacy Policy should be read together with the Therapy Informed Consent provided before or at the beginning of therapy.
4 Children and Adolescents
Where therapy is provided to a child or adolescent, appropriate consent from a parent or legal guardian will be obtained where required.
We recognise that young people also need a degree of privacy and trust within therapy. Information from sessions will not ordinarily be shared with parents or guardians in detailed form simply because they have provided consent.
Where appropriate, parents or guardians may receive general information about progress, relevant concerns and ways they can support the young person.
However, confidentiality may need to be limited where there are significant safety or safeguarding concerns or where disclosure is required by law.
The specific boundaries of confidentiality for children and adolescents will be discussed as part of the informed consent process.
6 Third-Party Services
मन Charcha may use third-party platforms to operate parts of the website or provide services.
These may include platforms used for:
- Online therapy sessions
- Appointment scheduling
- Payments
- Website hosting
- Email communication
- Forms
- Analytics
These third parties may have their own privacy policies and terms.
Where your information is processed through a third-party service, that processing may also be subject to the third party's privacy practices.
We aim to use reputable providers and take reasonable steps to protect information handled through these services.
7 Online Therapy and Communication
If you choose online therapy, information may be processed through the videoconferencing or communication platform used for the session.
You are responsible for taking reasonable steps to maintain privacy on your side, including participating from a private environment where possible.
Therapy sessions should not be recorded by either party without appropriate prior consent.
Communication through WhatsApp, email, phone or other messaging services may be used for appointment and administrative purposes.
These channels are not continuously monitored and should not be used for emergencies.
9 Marketing and Communications
We may occasionally send information about मन Charcha, wellbeing resources, updates or other communications where you have voluntarily chosen to receive them.
You can unsubscribe from optional communications at any time.
Therapy-related information will not be used for marketing purposes without appropriate consent.
10 How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
Depending on the type of information and system involved, safeguards may include:
- Password protection and access controls.
- Reasonable security measures for devices and accounts.
- Use of reputable technology and service providers.
- Limiting access to information to those who reasonably need it.
- Secure handling and disposal of records where appropriate.
However, no electronic storage system or method of transmission over the internet can be guaranteed to be completely secure.
We therefore cannot promise absolute security, but we will take reasonable measures appropriate to the nature of the information we hold.
11 How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for ongoing service provision, or where retention is required by applicable professional, legal or regulatory obligations.
The retention period may vary depending on the type of information.
For example:
- General enquiries: retained only for as long as reasonably necessary to respond to and manage the enquiry.
- Appointment and administrative records: retained for as long as reasonably necessary for service administration and applicable obligations.
- Therapy records: retained in accordance with applicable professional, legal and regulatory requirements.
- Marketing preferences: retained until you withdraw your consent or unsubscribe, subject to any information we may need to retain to record your preference.
When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.
12 Your Rights
Subject to applicable law and any relevant exceptions, you may have rights relating to the personal information we hold about you, including the ability to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where applicable.
- Withdraw consent where processing is based on consent.
- Request information about how your personal data is being processed.
- Raise a concern or complaint regarding the handling of your information.
Some information may need to be retained where required by law, professional obligations, legitimate operational requirements or other applicable exceptions.
To make a request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
The applicable Indian data-protection framework provides rights and mechanisms concerning personal data, and the notified DPDP Rules contemplate clear notices and accessible mechanisms for exercising rights and withdrawing consent.
13 Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.
Withdrawing consent does not affect processing that has already taken place lawfully before the withdrawal.
It may also not be possible to delete or stop processing information where we are required to retain or process it under applicable law or professional obligations.
If withdrawing consent means that we can no longer provide a particular service, we will explain this to you.
14 Your Choices Regarding Sensitive Information
You are not required to provide more personal information than is reasonably necessary for the service or interaction.
However, certain information may be necessary for us to provide therapy safely and appropriately.
If you choose not to provide information that is reasonably necessary for the provision of services, this may affect our ability to provide those services.
15 Third-Party Websites
The मन Charcha website may contain links to third-party websites, resources or social media platforms.
These websites are operated independently and have their own privacy practices.
मन Charcha is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the relevant privacy policy before providing personal information to another website.
16 Data of Minors
The मन Charcha website is not intended to independently collect personal information from children without appropriate parental or guardian involvement.
Where therapy services are provided to a child or adolescent, information will be handled in accordance with the applicable consent arrangements, professional obligations and the confidentiality boundaries explained to the young person and parent or guardian.
17 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, data practices or applicable legal requirements.
The “Last Updated” date at the top of this policy will indicate when the policy was most recently revised.
Where changes are material, we will take reasonable steps to communicate them where appropriate.
18 Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy-related right, or have concerns about how your information has been handled, please contact:
मन Charcha
Email: simran@manncharcha.in
Phone: 7042121600
Address: East Patel Nagar, New Delhi 110008
Working Hours: Mon-Sat, 11:00 am to 7:00 pm
Questions about this policy?
We are happy to explain anything here in plain language. Just get in touch.