Welcome to मन Charcha. These Terms & Conditions govern your use of the मन Charcha website and your engagement with the therapy and mental well-being services offered through मन Charcha.
By accessing this website, submitting an enquiry, booking an appointment, or engaging our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
In these Terms, “मन Charcha”, “we”, “us” and “our” refer to मन Charcha and its practitioner. “You” and “your” refer to the person accessing the website or receiving our services.
If you do not agree with these Terms, please do not use the website or engage our services.
1 Nature of Our Services
मन Charcha provides therapy and psychological support services for individuals seeking support with their emotional well-being, relationships, personal growth, life transitions, academic or workplace experiences, and other concerns that fall within the practitioner's professional scope.
Services may be offered online and/or in person, depending on availability and suitability.
Therapy is a collaborative process. The nature, frequency and duration of sessions may vary depending on individual needs and circumstances.
मन Charcha does not guarantee a particular outcome from therapy.
Services outside our scope
मन Charcha does not provide:
- Psychiatric services or medication prescribing
- Medical treatment or medical advice
- Emergency or crisis intervention
- Legal advice
- Services outside the practitioner's qualifications, competence or professional scope
Where a person's needs appear to fall outside the scope of services offered, we may recommend consultation with or referral to an appropriately qualified professional or service. मन Charcha will not be responsible for the outcome thereof.
2 Therapy Is Not an Emergency Service
मन Charcha is not an emergency, crisis or 24-hour support service.
The website, email, WhatsApp and other communication channels are not continuously monitored and should not be relied upon when immediate assistance is required.
If you or someone else is at immediate risk of harm, experiencing a medical emergency, or requires urgent assistance, please contact your local emergency services, visit the nearest hospital emergency department, or contact an appropriate crisis support service.
मन Charcha cannot guarantee an immediate response to messages, calls or enquiries.
3 Eligibility and Consent
Individuals aged 18 years or above may engage with मन Charcha independently.
Where therapy is sought for a person below 18 years of age, appropriate consent from a parent or legal guardian will be required.
The parent or legal guardian confirms that they have the legal authority to provide such consent.
For children and adolescents, their comfort, participation and willingness to engage in the therapeutic process will also be considered.
By booking or engaging our services, you confirm that the information provided by you is accurate and that you have the authority to provide any information or consent required for the service.
4 Informed Consent
Before or at the beginning of therapy, clients will be provided with information regarding the nature of therapy, confidentiality and its limitations, fees, attendance expectations and other relevant aspects of the therapeutic process.
By commencing therapy, you acknowledge that you have had an opportunity to ask questions and understand the nature and limitations of the services being provided.
Where required, a separate therapy-informed consent will be obtained.
These Terms & Conditions do not replace the informed consent process.
5 Appointments
Appointments may be requested through the website, email, phone, WhatsApp or other communication channels provided by मन Charcha .
A request or enquiry does not constitute a confirmed appointment.
An appointment is confirmed only after the date and time have been agreed upon by both parties.
Sessions will generally begin and end at the scheduled time.
If a client arrives late, the session may still end at the originally scheduled time so that other appointments are not affected. If for a paid appointment a session cannot take place for whatever reasons , a mutually agreed alternate appointment will be set up without any extra charge , however charges for missed appointments will not be refunded.
6 Cancellation and Rescheduling
We understand that plans can change. Clients are requested to provide at least 24 hours' notice when cancelling or rescheduling an appointment wherever reasonably possible.
Late cancellations or missed appointments may be charged at the applicable session fee.
The specific cancellation policy applicable to your booking will be communicated before or at the time of scheduling.
Where मन Charcha needs to cancel or reschedule an appointment, reasonable efforts will be made to inform the client as early as possible and offer an alternative appointment.
7 Fees and Payment
Fees for therapy sessions will be communicated before the commencement of services.
Unless otherwise agreed:
- Payment is due according to the payment terms communicated at the time of booking.
- Fees may vary depending on the session format, duration or other relevant factors.
- Fees may be revised from time to time, with reasonable notice provided to existing clients.
- Fees for sessions already conducted are generally non-refundable.
If financial circumstances are making it difficult to access therapy, clients are encouraged to discuss this before discontinuing sessions. Any fee adjustment or alternative arrangement is entirely subject to availability and mutual agreement.
8 Client Responsibilities
For therapy to be conducted safely and effectively, clients are expected to:
- Provide information that is accurate and relevant to their care.
- Inform the practitioner about relevant treatment or professional support they are currently receiving.
- Attend sessions punctually.
- Communicate cancellations or changes as early as reasonably possible.
- Participate respectfully in the therapeutic process.
- Maintain appropriate professional boundaries.
- Attend sessions without being under the influence of alcohol or non-prescribed substances.
मन Charcha reserves the right to discontinue or end a session where behaviour is threatening, abusive, discriminatory, sexually inappropriate, or otherwise prevents safe and professional service delivery.
9 Online Therapy
Where therapy is provided online, reasonable measures will be taken to maintain privacy and confidentiality.
However, online therapy involves certain limitations, including technological problems, internet disruptions and the privacy of the client's environment.
Clients are responsible for ensuring that they:
- Have access to a reasonably stable internet connection.
- Participate from a private and appropriate environment wherever possible.
- Use a device and connection that they consider reasonably secure.
- Inform the practitioner if they are unable to maintain privacy during a session.
- Recording of sessions is not allowed.
Recording of therapy sessions by either party is not permitted without prior informed consent from both parties.
मन Charcha may determine that online therapy is not suitable for a particular situation and may recommend an alternative form of professional support where appropriate.
10 Confidentiality
Confidentiality is an important part of the therapeutic relationship.
Information shared during therapy will generally be kept confidential, subject to applicable ethical and legal requirements.
Confidentiality may be limited in circumstances such as:
- Where there is a serious and foreseeable risk of harm to the client or another person.
- Where there are safeguarding concerns involving a child or vulnerable person.
- Where disclosure is required by applicable law or a lawful authority.
- Where disclosure is otherwise permitted or required under applicable professional or legal obligations.
Where reasonably possible and appropriate, the client or relevant parent/guardian will be informed before confidential information is disclosed.
Further information regarding the collection, storage and use of personal information is provided in our Privacy Policy.
Due to present technological interventions/developments/vulnerabilities in IT, there is a high risk of sessions being hacked / recorded by third parties etc without the knowledge of either the client or मन Charcha , in such cases मन Charcha at the outset informs that it will not be responsible for consequences of such hacks . Therefore, Physical face to face sessions with prior appointments are preferred
11 Communication Outside Sessions
मन Charcha may use email, phone, WhatsApp or other agreed communication methods for appointment scheduling, administrative matters and brief service-related communication.
These communication channels are not a substitute for therapy sessions or emergency support.
Messages may not be reviewed or responded to immediately.
Clients should not use these channels when immediate assistance is required.
12 No Guarantee of Outcomes
Therapy is an individual and collaborative process, and outcomes vary from person to person.
While मन Charcha will provide services with reasonable professional care and diligence, no specific improvement, result, outcome or timeframe can be guaranteed.
Progress may be influenced by individual circumstances, participation, consistency, external factors and matters beyond the practitioner's control.
13 Third-Party Referrals
Where appropriate, मन Charcha may recommend that a client consult another qualified professional or service.
Such professionals operate independently and may have their own fees, policies, professional standards and terms of service.
मन Charcha is not responsible for the services, decisions or actions of independent third-party professionals.
14 Website Information
The information provided on this website is intended for general educational and informational purposes.
Website content does not constitute a diagnosis, medical advice, emergency intervention or personalised professional advice.
Reading information on this website does not create a therapist-client relationship.
A therapist-client relationship is established only when services are formally agreed upon and commenced.
15 Website Use
You agree to use this website lawfully and responsibly.
You must not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with the website's functioning or security.
- Introduce malicious software or harmful code.
- Copy, reproduce, modify or commercially distribute website content without permission.
- Use the website to impersonate another person or misrepresent your identity.
मन Charcha reserves the right to restrict or terminate access to the website where necessary to protect the website, its users or its legitimate interests.
16 Intellectual Property
Unless otherwise stated, all original content on the मन Charcha website, including text, graphics, logos, photographs, design elements, written materials and other content, belongs to मन Charcha or is used with appropriate permission.
The मन Charcha name, logo and other original brand elements may not be reproduced, copied, modified or used without prior written permission.
You may access and view the website for personal, non-commercial purposes.
17 Photographs, Audio and Video
मन Charcha will not use a client's photograph, video, audio recording, testimonial or other identifiable material for advertising, social media, educational or promotional purposes without obtaining appropriate consent.
Therapy sessions may not be recorded by clients or by मन Charcha without prior consent from the relevant parties.
18 Professional Boundaries
मन Charcha maintains professional boundaries to protect the safety, privacy and effectiveness of the therapeutic relationship.
Therapy is provided within a professional setting and should not be understood as a personal, social or private relationship outside the therapeutic context.
19 Discontinuation of Services
A client may choose to discontinue therapy at any time.
Where appropriate, clients are encouraged to discuss the decision with the practitioner so that the therapeutic relationship can be ended responsibly and any necessary next steps can be considered.
मन Charcha may also discontinue services where:
- The client's needs fall outside the services or professional scope available.
- Another form of professional support would be more appropriate.
- There is repeated non-payment of fees.
- There is persistent abusive, threatening or inappropriate conduct.
- Continuing therapy is considered professionally inappropriate or unsafe.
Where reasonably appropriate, मन Charcha may recommend or facilitate referral to another suitable professional.
20 Limitation of Liability
To the extent permitted by applicable law, मन Charcha shall not be responsible for losses arising from:
- Temporary unavailability or interruption of the website.
- Technical failures or internet connectivity issues.
- Reliance on general informational content provided on the website.
- Actions or services of independent third parties.
- Circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
21 Privacy
Your privacy is important to us.
Personal information collected through the website or during the provision of services will be handled in accordance with our Privacy Policy and applicable laws.
Please read the Privacy Policy before submitting personal or sensitive information through the website.
22 Changes to These Terms
मन Charcha may update these Terms & Conditions from time to time to reflect changes in services, practices, technology or applicable legal requirements.
The updated version will be published on this website with a revised “Last Updated” date.
Where changes materially affect existing clients, reasonable notice will be provided where appropriate.
23 Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms or the services provided by मन Charcha shall be subject to the jurisdiction of the courts of New Delhi, India.
24 Contact Us
For questions regarding these Terms & Conditions or our services, please contact:
मन Charcha
Email: simran@manncharcha.in
Phone: 7042121600
Address: East Patel Nagar, New Delhi 110008
Working Hours: Mon-Sat, 11:00 am to 7:00 pm
Questions about this policy?
We are happy to explain anything here in plain language. Just get in touch.